Banking Customer Service
Overview
Customer Service is representatives who work for banks and resolve all the questions asked by the customers such as account balances and interest rates and fees. They also help the customers to protect their accounts by reviewing suspicious activity. Banks are looking for individuals who are having the skills and having some accounting knowledge.
Future Connect Training course is designed for individuals who want to improve their accounting skills and wants to get jobs in the banking sector.
Who can attend
Anyone looking to enhance their skills in the accounting sector and looking for a job in the public or private banking sector.Aims and Objectives
The aims and objective of the course are to enable participants to:
- Communication skills
- How to deal with complaints
- Maintaining statistical records
- Maintaining financial records
- Managing Budgets
- Meetings Targets
- Promoting the bank's services
- Assessing financial circumstances
- Reviewing financial circumstances
- Administration
- Interpersonal skills
- Teamwork
- Numeracy
- Discussing the business requirements with clients
- Providing financial advice to clients
Learning Outcomes
After completion of Banking Customer Services training, you should able to have below skills.
- Good leadership skills
- Interpersonal skills
- IT skills
- Analytical skills
- Team working skills
- Numerical skills
- Verbal/written communication skills